Find the answers to any question you have about our storage solution.
Yes, you can access your goods Monday – Saturday just give us 48 hours’ notice so we can get the unit ready for you.
Phone Lines
Monday – Friday: 8:00am – 17:30pm
Saturday: 9:00am – 15:00pm
Sunday: Closed
Warehouse
Monday – Friday: 8:00am – 16:30pm
Saturday: 9:00am – 15:00pm
Sunday: Closed
Yes, our storage units are delivered in a trailer that will fit on a normal driveway.
If you are worried at the access to your property please call us on 0800 1077 250.
Customers will be advised by text message the evening before their delivery of an accurate delivery time.
Please note that drivers may be held up due to unforeseen circumstances like heavy traffic and may arrive slightly later than expected.
If this does happen, our driver will call you and keep you informed. For this reason, we do ask our customers not to arrange their storage for the day of completion on a house sale.
Our units are kept inside our purpose built warehouses at all times.
Whilst in store, we will only remove a unit from our warehouse should a customer require access which can take place under cover. At no time will any unit be left exposed to bad weather.
Yes, below is a list of our current live discounts.
Family & friends discount – 25% off
NHS discount – free collection
Refer a friend – £25 off your first invoice
Yes, however, this is charge as a premium.
If you need help packing smaller items into boxes please call us on 0800 1077 250 for more information.
Yes, however, this is charged as a premium.
Please call us on 0800 1077 250 for more information.
Yes, StoreProtect is mandatory unless you provide written evidence that you have obtained insurance from a third party.
Kelly’s offers enhanced liability protection under StoreProtect, which provides similar protection to insurance. You will be prompted during the quote/booking process to tell us the value of your goods and your sales adviser will add this to your quotation. It’s essential you declare a value which is high enough to include all stored goods.
We do recommend our loading service as we cannot be liable for damage that comes about as a result of the way you packed the unit.
If you wish to allow friends, family members, or a third party to access your unit we will require permission from you to confirm this.
Please note that for your protection, Kelly’s will require suitable proof of identity from the person accessing the unit(s) or they will be turned away.
Mobile storage is the easiest way to store your goods. We deliver storage containers to your door, you fill them up or we fill them up for you. Once ready we will transport your goods back to our secure warehouse and redeliver when you need them.
Our storage units are 35 square feet each. This is approximately 225cm x 151cm x 212cm.
Click here to see what you can store in a 35 square foot unit.
We strongly recommend you reserve a storage unit or collection of your goods as far in advance as possible.
There is no deposit so you can reserve as far in advance as you need.
There is no maximum length.
There is no minimum length of time you can store with Kelly’s, but that is subject to a 4-week minimum charge.
You can indeed come out of storage during the 4 weeks, but the 4-week rental price will still apply.
Our self storage only package does not include any of our collection services.
You will be required to deliver the goods to us within our working hours.
Our 35sq ft storage units have a weight limit of one tonne.
No, there are no hidden fees.
All of our prices include VAT and there are no additional fees for padlocks, keycards, or different rates based on ease of access.
Nothing, unless you have ordered packaging materials.
You will be invoiced for the collection and storage of your goods after they arrive into store.
If you have placed an order for packaging materials these will need to be paid for in advance.
Redelivery is to be paid upfront once you have booked delivery of your goods.
Please note that you will be unable to book delivery of your goods if the payment has not been processed.
Direct debit, MasterCard, Switch, Electron and Delta cards are our preferred methods of payment.
We do not accept American Express.
You can cancel the collection or delivery of your goods up until 15:00pm the day before we are due to arrive.
Please call the office on 0800 1077 250 to cancel your booking.
If you cancel before 15:00pm the day before you will not incur a cancellation charge.
If you cancel after 15:00pm or on the day of your booking you will be charged the cost of the transport package you selected.
We have two main warehouses, the catchment areas of these warehouses can be seen on this location page.
Yes, we can deliver your goods back to any address within our catchment area.
If you require your goods to be delivered to an address outside of our catchment area we can still help. Call the office on 0800 1077 250.
2-3 hours or we can leave it with you overnight.
If you need longer please speak with a sales adviser on 0800 1077 250.
For redelivery of your items please allow a minimum of 7 days notice but this is subject to availability.
During the summer months we are extremely busy so please give us as much notice as possible.
This package includes the collection of your goods. We will deliver a storage unit to your property and leave it with you for 2-3 hours while you load your goods inside. Once finished we will transport the goods back to our warehouse.
We do on Saturdays, yes!
Our we collect, we load package includes the collection of your goods and our removal crew will do the heavy lifting for you on arrival.
Please note that you will be required to pack your smaller items into boxes and dismantle items prior to our arrival.
If you are interested in a packing service or need things dismantled please call us on 0800 1077 250.
